- New York, New York, United States
- On-site
- Full-time · Mid
- 3+ years
Experienced Quality Assurance Manager to support security operations across multiple locations throughout the New York City metropolitan area, ensuring compliance with contractual requirements, operational standards, regulatory guidelines, and company policies.
Responsibilities
- Conduct routine site inspections, audits, and quality assurance reviews across multiple security locations.
- Verify security officer qualifications, certifications, licensing, and training compliance.
- Assess adherence to post orders, standard operating procedures, access control protocols, and contractual obligations.
- Work closely with site leadership, training teams, and operational management to evaluate performance and identify areas for improvement.
- Observe officer performance, professionalism, attentiveness, and customer standards.
Requirements
- Nice to have: CRM
- Nice to have: Compliance tracking
- Nice to have: Dashboard reporting tools