Senior Technical Consultant – Tech Workflows, Platform, Data & AI
ServiceNow · Posted Nov 10, 2026
- Seoul, Republic of Korea
- Full-time · Senior
- 5+ years
The Senior Technical Consultant leads the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes. The role partners with customers to address key challenges, design and configure best-practice solutions, and drive delivery excellence.
Responsibilities
- Manage technical delivery streams within large ServiceNow engagements, across diverse matrixed and cross-functional teams.
- Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
- Act as a domain expert in Technology Workflows, Platform, Data & AI, consulting effectively and navigating strategically across specialised areas (e.g. Tech Workflow - ITSM, ITOM, ITAM, NowAssist/Otto, App Engine, Platform & Integrations).
- Architect scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholders.
- Create detailed user stories, test strategies, solution design documents and customer hand-over deliverables.
Requirements
- Nice to have: JavaScript
- Nice to have: Python
- Nice to have: PowerShell
- Nice to have: Ansible
- Nice to have: Chef