- Seoul, Seoul, South Korea
- Manager
- 8–10 years
Shape a connected consumer experience across digital commerce, consumer care and physical sales channels.
Responsibilities
- Develop an integrated roadmap connecting digital and physical touchpoints to improve acquisition, adoption, retention and advocacy
- Grow owned and third-party e-commerce while overseeing digital platforms, the Ploom mobile application, loyalty, referrals and search engine optimization
- Ensure reliable operations, incident resolution, data privacy and integration with inventory, payment and fulfilment processes
- Lead relationship management, campaign automation and consumer care to improve satisfaction, retention and consumer lifetime value
- Strengthen direct-to-consumer, Shop-in-Shop and business partnership channels through sales planning, sampling, stock availability and partner management
Requirements
- Bachelor's degree in Marketing, Business Administration, Digital Technologies, Commerce or a related field
- Nice to have: master's degree
- Nice to have: Korean proficiency
- Nice to have: fast-moving consumer goods experience