Italian-Speaking Customer Support Specialist
Eco Plus Solutions AB · Posted Nov 10, 2026
- Lisbon, Lisbon District, Portugal
- On-site
- Full-time
- €1K–€1K per month
Primary point of contact for Italian-speaking consumers, handling inquiries via phone, email, and chat, diagnosing issues, documenting actions, and meeting performance targets.
Compensation
Candidates can select between two tailored compensation structures based on their individual situation: Option A: Base Remuneration: €1,262.33 gross/month (paid across 12 months). Option B: Base Remuneration: €1,059.00 gross/month (paid across 12 months).
Responsibilities
- Manage incoming inquiries from Italian clients via phone, email, and live digital chat
- Analyze customer difficulties to identify root causes and deliver customized resolutions
- Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases
- Consistently hit key operational targets including CSAT, FCR, and AHT metrics
- Participate actively in ongoing training and coaching sessions