- Cleveland, Ohio, United States
- 3+ years
Lead coordination and management of the guest experience for patients and families in the gratitude program.
Responsibilities
- Develop and execute strategic and tactical plan for exceptional customer experience across all touch points
- Lead facilitation and training of staff and physicians
- Collaborate with multidisciplinary teams to ensure coordination of care
- Manage special project requests and assignments
- Provide coaching and personalized guidance to support the gratitude program
Requirements
- Bachelor's Degree in Business Administration, Healthcare Administration, Communications/Public Relations or related field