Define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG.
Competitive compensation: pay range is $18-$26 per hour, and is based on experience
- Greet every customer with warmth and urgency, whether in person, over the phone, or online
- Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
- Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
- Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
- Keep nursing team and doctors updated on customer needs for a seamless care experience
- Comprehensive health and wellness benefits starting on day one
- QPR training
- Free therapy or counseling access
- Equity eligibility after one year of full time, active employment
- Unlimited ER CE
Customer Experience CoordinatorNewVeterinary Emergency Group (VEG) · Edgewater, US