Senior Business Analyst
Georgia IT Inc. · Posted Nov 5, 2026
- Houston, Texas, United States
- On-site
- Full-time · Senior
- 8+ years
Support and evolve self‑service digital capabilities and customer experience initiatives for wm.com.
Responsibilities
- Lead analysis and requirements definition for omni channel self‑service features on customer facing platforms
- Analyze end‑to‑end customer journeys to identify friction points and opportunities to improve digital adoption, satisfaction, and efficiency
- Partner with business, data services, UX and Product teams to define user stories, acceptance criteria, and success metrics aligned to customer experience outcomes
- Identify and evaluate opportunities to apply AI and machine learning to enhance customer self‑service and support
- Translate complex AI concepts into clear business and functional requirements to build scalable and measurable digital experiences