- Chicago, Illinois, United States
- On-site
- Contract · Senior
- $50–$55 per hour
- 7+ years
Lead IT Site Owner overseeing onsite IT operations for a large enterprise environment, managing a team of desktop support technicians and ensuring service delivery excellence.
Compensation
The pay range for this position is $50.00 - $55.00/hr.
Responsibilities
- Serve as the primary onsite IT owner and point of contact for all technology-related operations
- Ensure delivery of IT services meets or exceeds established SLAs and client expectations
- Lead daily operations for onsite desktop support and infrastructure support teams
- Manage incident, request, problem, and escalation processes through resolution
- Drive continuous improvement initiatives to enhance service quality and operational efficiency
Requirements
- Nice to have: Prior MSP, Managed Services, or Outsourcing experience
- Nice to have: ITIL Foundation Certification
- Nice to have: Experience managing onsite support operations across multiple locations
- Nice to have: Experience supporting manufacturing, corporate campus, or enterprise environments
- Nice to have: Experience managing staffing, hiring, onboarding, and technician development