- Remote
- Remote
- 3–5 years
Oversees, sustains, and advances the agency's operational processes concerning digital and media services, ensuring quality, efficiency, and consistency across campaigns.
Responsibilities
- Manages onboarding and setup of digital clients into media platforms, digital tech stack, data integration, and web analytics
- Creates and evolves standard SOPs, SLAs, QC/QA, POVs and other documentation related to digital and media products and processes
- Develops training plans for agency staff on digital and media campaign execution
- Partners with PM to create and maintain project templates for digital and media
- Collaborates with Account Services and Project Management on digital and media resource allocation and planning
Requirements
- Bachelor's Degree in Communications, Nonprofit Management, Digital Media or Marketing
- Master's Degree (preferred)
- Nice to have: Master's Degree