- Fayetteville, Arkansas, United States
- On-site
- Full-time
- $25–$33 per hour
- 3+ years
Customer Advocate I supports our individual customers by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits and claims information to individuals and groups depending on the marketing service area.
Compensation
Hiring Range $25.23 - $32.77
Responsibilities
- Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions. Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
- Complies with retail dress and appearance standards while working retail hours as described by management.
- Consults with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status, and assists customers with completing applications necessary to apply for coverage. Promotes all products sold by the enterprise.
- Establishes premium payment arrangements for members. Accepts and processes premium payments.
- Performs other duties as requested.
Requirements
- High school diploma or equivalent.
- Nice to have: Arkansas Health and Life Insurance License
- Nice to have: Exchange producer license
- Nice to have: CMS certification for senior products