- Remote, Canada +1 more
- Remote
- Full-time
- CA$45K–CA$65K per year
- 1–2 years
Manage the post-onboarding customer lifecycle for a book of SMB customers, driving retention, expansion, and customer health while acting as a trusted partner and advocate.
Locations (2)
- Ontario, Canada
- Canada
Compensation
Expected salary range, Ontario based: $45,000 - $65,000 + other benefits.
Responsibilities
- Manage the post-onboarding customer lifecycle for a book of SMB customers
- Be responsible for key metrics such as Customer Health, Retention, and Expansion
- Become a trusted partner to your customers to better understand their needs and help them achieve their goals
- Engage and share learnings across the wider Customer Success team
- Serve as a key voice of our customers internally with teams such as product, sales, and leadership
Requirements
- Nice to have: Fluency in French or Spanish
- Nice to have: Experience in SaaS