- Remote, United States
- Remote
- Full-time · Director
- 10–12 years
Lead the Company's customer invoicing/billing and cash application operations within the Finance Shared Services organization of a global public company.
Responsibilities
- Lead the end-to-end customer invoicing and billing operation, including invoice generation, delivery, accuracy, credit memo processing, and customer-specific billing requirements
- Lead the cash application operation, ensuring customer payments are applied timely and accurately, and driving measurable improvement in auto-match rates, unapplied and unidentified cash reduction, and payment-exception resolution
- Manage the day-to-day governance of the third-party outsourcing provider, including service-level (SLA) and KPI monitoring, service reviews, escalation and remediation, and issue resolution
- Drive the technology and automation agenda for the function, including Order-to-Cash processes, billing and cash-application automation, and the responsible adoption of AI
- Operate the performance-management framework for the function, including scorecards, dashboards, and operating reviews
Requirements
- Bachelor’s degree
- Nice to have: Advanced degree
- Nice to have: Finance/Accounting Operations
- Nice to have: Shared Services
- Nice to have: Global Business Services