Product Usage Analytics jobs

Digital Customer Success Manager

Jobgether · Posted Nov 12, 2026

Remote, Brazil
Remote
Full-time · Mid
1+ years

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Own the digital customer segment, helping a large portfolio of B2B SaaS clients stay engaged, achieve value, and renew through automated journeys and targeted human interactions.

Responsibilities

Monitor the health of the digital customer portfolio daily, identifying declining Health Scores, inactivity, risk alerts, and other indicators requiring intervention.
Track product usage events through analytics platforms such as Mixpanel, including logins, feature adoption, AI usage, and key workflows.
Maintain dashboards and alerts covering customer health, adoption, risk, and renewal pipelines.
Operate and optimize scalable customer engagement journeys through automated emails, in-app messages, webinars, office hours, and help-center content.
Execute event-driven engagement strategies for situations such as low product adoption, inactive sponsors, or upcoming renewals.

Requirements

Nice to have: Mixpanel
Nice to have: Amplitude
Nice to have: HubSpot
Nice to have: Gainsight
Nice to have: Totango

Skills

B2B SaaS Customer Success Digital Customer Success Scaled Customer Success

HMI - D&E Senior Software Engineer

HMI - D&E Senior Software Engineer

Responsibilities

Requirements

Skills

Benefits

Digital Customer Success Manager

Responsibilities

Requirements

Skills

Benefits