- Alicante, Alicante, Spain
- Hybrid
- Full-time
Lead the technical transformation of customer interactions, moving from traditional IVR and manual processes towards AI-powered conversational experiences across voice and digital channels.
Responsibilities
- Lead the technical transformation of customer interactions
- Shape and deliver AI agents and conversational solutions
- Define architecture, engineering standards and key technical decisions
- Lead a multidisciplinary team of AI and QA Engineers
- Collaborate closely with Product, Architecture, Security, Legal, platform teams and business stakeholders across different countries