- Batavia, New York, United States
- Full-time · Associate
- $18–$20 per hour
- 1+ years
Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention.
Compensation
USD $18.00 - USD $19.50 /Hr.
Responsibilities
- Managing inbound calls in a timely manner in a multi-bank environment
- Receive and process telephone service requests including Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management
- Demonstrate and promote a 100% commitment to providing a best in class experience for our internal and external customers
- Maintain thorough knowledge of company procedures, policies and banking regulations
- Provide accurate, valid and complete information to customers by using the right methods/tools available
Requirements
- Nice to have: Care Center software experience