Provide administrative oversight to ensure quality and compliance of programs and services for people with intellectual and developmental disabilities.
Responsibilities
Creates a positive culture that promotes open communication between persons supported, families, and staff.
Ensures a safe environment with quality services for persons served and employees.
Meets all Sunrise and regulatory requirements through staff training, regular reviews, and best practices.
Upholds Sunrise standards and expectations for positive interactions and providing excellent customer service.
Mentors and develops managers to increase knowledge, leadership growth, and opportunities for succession.
Supports a strategic location in the hospital by providing resources, information, and security to visitors, patients, staff, and physicians.
Provides superior customer services by greeting and welcoming each individual that they encounter.
Demonstrates thorough knowledge of the hospital by answering questions for patients or visitors, and responds to meet their requests or needs.
Obtains authorization / clearance before allowing visitors to proceed to their desired location, as outlined by protocol.
Assures that transportation equipment is available for use in a timely and efficient manner (i.e. appropriate size and numbers of wheelchairs, walkers, etc).
Requirements
High school diploma or equivalent
Nice to have: Bilingual, especially Spanish-speaking