Python coding/scripting jobs

Technical Coach - Coaching Capabilities

Octal Philippines Inc. · Posted Nov 11, 2026

Open

Pasig City, Philippines
Hybrid
2+ years

Apply with Referso

Technical Coach - Coaching Capabilities

Octal Philippines Inc. · Posted Nov 11, 2026

Open

Pasig City, Philippines
Hybrid
2+ years

Apply with Referso

Technical Support Coach

Octal Philippines Inc. · Posted Nov 9, 2026

Open

Pasig, Philippines
2+ years

Apply with RefersoAI Apply on careers page

Senior individual contributor responsible for coaching and developing Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance.

Responsibilities

Mentor and develop Technical Coaches and Customer Support Specialists
Provide advanced coaching, training, and troubleshooting support to frontline agents
Drive technical capability building, escalation reduction, process improvement, and AI adoption
Create technical resources to impact first-call resolution and agent confidence

Requirements

Bachelor’s degree in IT, Business, or related field (or equivalent experience)
Nice to have: Python
Nice to have: AI tools
Nice to have: automation

Skills

RealPage platforms (OneSite, Knock, Accounting, etc.)Advanced troubleshooting in SaaS environments SQL / data analysis Ticketing systems (Salesforce, Zendesk, JIRA)Python coding/scripting

Technical Coach

Octal Philippines Inc. · Posted Nov 5, 2026

Open

Pasig City, National Capital Region, Philippines
Hybrid
Full-time · Senior
2+ years

Apply with RefersoAI Apply on careers page

Senior subject matter expert providing advanced coaching, training, and troubleshooting support to frontline agents and mentoring other Technical Coaches.

Responsibilities

Provide advanced technical coaching to frontline Customer Support agents
Conduct 1:1 and group coaching sessions focused on technical troubleshooting, FCR, AHT, CX/CSAT, and resolution quality
Mentor and support Technical Coaches to improve coaching effectiveness and knowledge transfer
Coach agents handling complex product issues, integrations, accounting errors, and configuration challenges
Conduct deep-dive technical reviews and case-based learning sessions

Requirements

Bachelor’s degree in IT, Business, or related field
Nice to have: Learn2Lead / Lead2Succeed certification
Nice to have: RealPage product certifications
Nice to have: Coaching Certification
Nice to have: Performance coaching experience

Skills

RealPage platforms (OneSite, Knock, Accounting)Advanced troubleshooting in SaaS environments SQL Ticketing systems (Salesforce, Zendesk, JIRA)

Python coding/scripting jobs

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