- Berlin, Germany
- Hybrid
- Full-time
Enablement Manager responsible for onboarding, process integration, quality data enablement, and KI tool adoption within Client Operations.
Responsibilities
- Lead onboarding and reboarding for Client Operations
- Integrate regulatory and procedural changes into enablement work
- Define standards for customer communication, case handling, and documentation
- Create playbooks and training content
- Translate quality data insights into training to reduce errors