Manage survey research projects, design questionnaires, perform quality checks, analyze results, and develop client insights.
Compensation
In accordance with NY/CO/CA/WA law, the estimated base salary for this role is $55,000-$70,000.
Responsibilities
Manage survey research projects within timeline and budgets
Design questionnaires and plan analyses
Perform quality checks at various stages of the research
Manage overall project timelines and milestones
Analyze and interpret survey results; prepare reports and presentations
Requirements
Bachelor’s degree in analytical or insights-focused fields such as economics, marketing, psychology, sociology, statistics, or similar business or liberal arts programs
Lead mixed‑methods research to inform workplace innovation across Salesforce’s global portfolio.
Locations (3)
San Francisco, California, United States
Chicago, Illinois, United States
Atlanta, Georgia, United States
Compensation
The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually.
Responsibilities
Collaborate with Pilots and Space Insights teams across the pilot project lifecycle
Own the mixed‑methods employee research workstream to design, field, and deliver baseline, in‑flight, and post‑pilot insights
Conduct on‑site qualitative fieldwork such as interviews, workshops, and ethnographic research
Design and execute brand health and perception research
Run media and social listening programs
Tackle strategic research questions
Triangulate primary, secondary and internal data into integrated intelligence
Partner with Creative, Communications, Product Marketing, Campaigns and Marketing Operations to shape storytelling, strategy and go-to-market decisions
Requirements
Advanced degree in Market Research, Marketing Science, Statistics or related quantitative discipline
Nice to have: Experience at a vertical SaaS company serving professional services or highly regulated industries
Nice to have: Experience conducting research to support thought leadership programs
Nice to have: Experience in regulated industries (legal, financial services, accounting, consulting)
The Customer Insight Analyst helps ensure everyone across the organisation understands their customers, their needs and experiences, to inform the future development of products, services, and experiences.
Compensation
£32,489 - £37,904 (dependent on experience)
Responsibilities
Turning customer feedback and data into actionable insight, identifying themes, trends and opportunities and translating these into recommendations for the business
Supporting and delivering primary research, including questionnaire design, surveys, depth interviews, analysis and reporting
Monitoring customer experience and insight measures, helping identify changes, emerging trends and opportunities for improvement
Providing ad hoc analysis and insight to support senior leaders, colleagues and project teams with business questions and decision-making
Communicating insight across OS through engaging reports, dashboards, presentations, internal articles and other communications
Requirements
A relevant qualification in areas such as business, statistics, marketing or market research, or equivalent relevant professional experience
Nice to have: Survey platforms
Nice to have: Customer relationship management systems
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