- Philippines
Consultant, Rental Operations
Responsibilities
- Processing reservation bookings, modifications, cancellations, and routine reservation corrections across multiple reservation platforms.
- Responding to customer, member, and partner inquiries through phone, email, and shared mailboxes while providing timely updates and solutions.
- Supporting VacationShare owners and members with listing, payment, account status, and program-related inquiries.
- Managing assigned operational queues, including cancellation requests, rental agreement reviews, and customer research activities.
- Maintaining accurate reservation, account, and case documentation in accordance with established procedures and service standards.
Requirements
- Nice to have: TravelClick/iHotelier
- Nice to have: RCC/TRIP
- Nice to have: FOCUS
- Nice to have: Airbnb
- Nice to have: Expedia