- Bangalore, Karnataka, India
- Hybrid
- Full-time · Mid
- 3–8 years
As an SAP Basis Operations RISE Support Engineer, you will be responsible for ensuring the availability, stability, and performance of SAP environments, providing L1/L2 SAP Basis support in a 24x7 production environment.
Responsibilities
- Monitor SAP systems, applications, databases, interfaces, dashboards, and operational queues, proactively identifying potential service risks.
- Handle L1/L2 SAP Basis incidents, performing initial diagnosis, troubleshooting, resolution, escalation, and documentation according to SLA commitments.
- Participate in major incident and outage bridges, supporting impact analysis, service restoration, root cause analysis, post-incident reviews, and corrective actions.
- Perform SAP Basis operational activities including system monitoring, startup/shutdown, background jobs, spool administration, user locks, transports, and system maintenance.
- Monitor SAP HANA database health and performance and support system refreshes, client copies, kernel updates, and parameter reviews.
Requirements
- Relevant technical certifications (SAP Certified Technology Associate – SAP System Administration, SAP HANA Administration, ITIL Foundation)
- Nice to have: SAP Cloud ALM
- Nice to have: SAP Focused Run
- Nice to have: Amazon Web Services (AWS)
- Nice to have: Microsoft Azure