- San Francisco, California, United States
- Senior
- $130K–$165K per year
- 8–10 years
Build and lead The RealReal’s community presence, initially focused on Reddit with the opportunity to expand to other strategically important platforms.
Compensation
The expected salary range for this role is $130,000-$165,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
Responsibilities
- Develop and execute The RealReal’s Reddit-first community strategy, including priority communities, participation model, account approach, governance, and roadmap
- Serve as the hands‑on voice of The RealReal, creating posts, comments, and responses that are timely, useful, and appropriate to each community
- Build trusted relationships with moderators and community members through consistent, non‑promotional participation
- Exercise independent judgment about when and how the brand should engage, escalating sensitive legal, authenticity, safety, media, or reputational issues
- Partner with CX to acknowledge and triage customer issues, initiate resolution workflows, and close the public communication loop
Requirements
- Nice to have: consumer‑facing brand
- Nice to have: luxury
- Nice to have: fashion
- Nice to have: retail
- Nice to have: resale