Lead CX research into how customers interpret and interact with price in the shopping experience, owning the research roadmap and delivering insights across global regions.
Compensation
USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually
Responsibilities
Own and drive the research roadmap for pricing CX, proactively identifying opportunities and gaps across global regions
Design and conduct research using usability testing, prototype testing, interviews, diary studies, concept evaluation, and survey design
Combine qualitative findings with quantitative data and distill findings across multiple studies
Translate ambiguous business questions from Design, Product, Engineering, and category/business teams into research plans and communicate strategic recommendations
Apply and evaluate AI-augmented research workflows, exercising judgment on when AI synthesis is sufficient versus when human interpretation is required
Requirements
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
Nice to have: Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
Nice to have: Experience in a technical field (software development, network development, IT, other related)
Nice to have: Experience with UX Research in non-US markets
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Verantwortet die medizinisch-wissenschaftliche Betreuung von regionalen, nationalen und internationalen klinischen und wissenschaftlichen Expert:innen in Ihrer Region
Build and lead The RealReal’s community presence, initially focused on Reddit with the opportunity to expand to other strategically important platforms.
Compensation
The expected salary range for this role is $130,000-$165,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
Responsibilities
Develop and execute The RealReal’s Reddit-first community strategy, including priority communities, participation model, account approach, governance, and roadmap
Serve as the hands‑on voice of The RealReal, creating posts, comments, and responses that are timely, useful, and appropriate to each community
Build trusted relationships with moderators and community members through consistent, non‑promotional participation
Exercise independent judgment about when and how the brand should engage, escalating sensitive legal, authenticity, safety, media, or reputational issues
Partner with CX to acknowledge and triage customer issues, initiate resolution workflows, and close the public communication loop
The Design Research Lead collects, processes, and analyzes user, stakeholder, and market data and translates it into actionable insights that shape product and service decisions. As a Lead, you organize and direct a research team and collaborate across disciplines to validate concepts, identify pain points, and uncover opportunities to improve user experiences.
Responsibilities
Define and manage research workstreams, articulate objectives and approaches, and oversee delivery from planning through readout.
Lead recruiting, protocols, moderation, analysis, and delivery of high-quality research outputs.
Apply qualitative and quantitative approaches, with advanced qualitative depth and strong triangulation practices.
Connect insights to experience strategy through artifacts such as journeys, blueprints, design principles, and opportunity mapping.
Act as the primary research point of view with stakeholders, guiding decisions and aligning teams.
Requirements
Bachelor’s degree completed or advanced degree in a relevant field (e.g., Human Factors, Psychology, HCI, Design, or related discipline)
Nice to have: 3–5 years of research experience
Nice to have: Experience leading research efforts or teams
Als Key Account Manager sind Sie die zentrale Schnittstelle zwischen Takeda und den relevanten Healthcare Professionals in Ihrem Gebiet. Durch personalisierte und kanalübergreifende Kunden Interaktionen vermitteln Sie den Wert unserer Produkte, gewinnen relevante Kunden- und Markt-Insights und bauen nachhaltige Beziehungen auf.
Locations (2)
Mannheim, Germany
Berlin, Germany
Compensation
Base Salary Range: €77,200.00 - €106,150.00
Responsibilities
Sie besprechen wissenschaftlich komplexe Produkte und Indikationen auf Grundlage regionaler und/oder segmentierter Zielkundenlisten – im Außendienst sowie über digitale Kanäle.
Sie vertreten Takeda auf hohem wissenschaftlichem, kommunikativem und sozialem Niveau, erschließen neue Geschäftsmöglichkeiten und bauen nachhaltige Kontakte auf.
Sie erfassen und dokumentieren routinemäßig qualitative und quantitative Daten sowie Erkenntnisse aus persönlichen und virtuellen Kundeninteraktionen, um das Verständnis der HCPs kontinuierlich zu vertiefen.
Sie nutzen Erkenntnisse aus CRM, Power BI, CXM und KI, um datengestützte Entscheidungen zu treffen sowie Aktivitäten gezielt zu planen und zu steuern.
Key Account Manager responsible for managing relationships with healthcare professionals in the Greater Kassel area, driving sales of Takeda’s inflammation products through omni-channel strategies and data-driven insights.
Compensation
Base Salary Range: €77,200.00 - €106,150.00
Responsibilities
Manage scientific product discussions with HCPs in the region
Develop and execute account plans and territory strategies
Collect and document qualitative and quantitative data from customer interactions
Utilize CRM, Power BI, CXM and KI for data analysis and decision making
Collaborate with Medical and Marketing teams to provide relevant information
Act as a key conduit between the development team and the community, driving product decisions and supporting marketing communications.
Compensation
The typical salary range for this position is $60,000 - 75,000 CAD per year
Responsibilities
Engage with online audiences in the places where they congregate (Discord, reddit, and other social channels)
Regularly report on player sentiment, feedback, and issues to ensure the community’s voice plays a pivotal role in the ongoing evolution of their favorite games
Combine data from listening tools and sentiment platforms with your expert understanding of player feedback and sentiment to inform and improve the development of our games
Represent the player at meetings and conversations within Offworld, serving as their ambassador while building bridges between the players and the development team
Work with official partners and influencers to fuel their creativity, their communities, and their passion for our games
Sie arbeiten eng mit Medical und Marketing zusammen, stellen Kunden relevante Informationen bereit, entwickeln Lösungen und fördern nachhaltige Kundenbeziehungen.
Senior UX Researcher, Price Perception and EvaluationAmazon · Seattle, US
Senior Manager, Community ManagementThe RealReal · San Francisco, US
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Community ManagerOffworld industries · New Westminster, Canada
Lecturer in English for Academic Purposes (EAP)Bath Spa University · Birmingham, United Kingdom+1 more