- Hyderabad, Telangana, India
- On-site
- Full-time · Associate
- 2+ years
Provide first-line technical support for ORBCOMM’s IoT product suite, troubleshooting network, gateway, and vessel connectivity issues.
Responsibilities
- Serve as first point of contact for customers via phone, email, and Salesforce
- Log, track, and manage customer issues
- Maintain detailed documentation of interactions
- Identify recurring issues and escalations
- Troubleshoot networking and connectivity problems
Requirements
- Nice to have: SATCOM
- Nice to have: Starlink
- Nice to have: AI-enabled tools
- Nice to have: Digital literacy