Refresher programs jobs

Training and Quality Lead

Sutherland · Posted Nov 9, 2026

Open

Mabalacat City, Central Luzon, Philippines
3+ years

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Training and Quality Lead

Sutherland · Posted Nov 9, 2026

Open

Mabalacat City, Central Luzon, Philippines
3+ years

Apply with RefersoAI Apply on careers page

Trainer

InteLogix · Posted Nov 6, 2026

Open

New Cairo, Cairo, Egypt
On-site
Full-time
1+ years

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Design and deliver classroom and systems training for new and existing Customer Service Representatives at a U.S. education retail client’s customer support center.

Responsibilities

Design and deliver onboarding and initial training for newly hired Customer Service Representatives
Plan and deliver refresher and ongoing training to reinforce knowledge and skills for existing agents
Train on product and service knowledge, client policies and procedures, systems and tools, communication and customer service techniques
Develop and update training materials, presentations, exercises and instructional content based on client requirements
Keep training content current with the latest policies, procedures and approved updates

Requirements

University degree in any field strongly preferred; relevant experience considered in place of a degree

Skills

training onboarding refresher programs classroom management presentation

Training and Quality Lead

Sutherland · Posted Nov 5, 2026

Open

Angeles, Central Luzon, Philippines
3+ years

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Lead quality assurance and training initiatives for a high-volume BPO contact center, ensuring compliance and agent readiness across voice, chat, and email channels.

Responsibilities

Operationalize and execute client-approved QA frameworks
Lead calibration sessions with QA analysts
Review policy and knowledge base updates
Design and deliver onboarding, nesting, upskill, and refresher training
Build scenario-based roleplays and assessments

Requirements

Nice to have: Travel industry experience
Nice to have: Hospitality experience
Nice to have: Tech-enabled customer support
Nice to have: Train-the-trainer certification

Skills

Quality management Operational auditing Training delivery Onboarding Nesting Refresher programs Voice, chat, email auditing