Manage and develop secure service solutions for receivables operations, coaching front line associates and enhancing customer experience.
Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Responsibilities
Ensure workload is completed as outlined in departmental procedures and policies
Understand portfolio and tools used to support client processing requirements
Provide training to new and existing employees
Interface with other operations departments to research and resolve inquiries
Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
Cash handling and processing of cash/check deposits, withdrawals, check encashment, closing of accounts; signature verification. Posts of all transaction adjustments to the Current Account/Savings Account terminal at the start of banking day. Accepts and processes various fund transfers and remittances payments. Handles outward clearing operations. Sells the Bank’s and subsidiaries’ products and services.
Responsibilities
Cash handling and processing of cash/check deposits, withdrawals, check encashment, closing of accounts
Cash handling and processing of cash/check deposits, withdrawals, check encashment, closing of accounts; signature verification; posting transaction adjustments; processing fund transfers and remittances; outward clearing operations; selling bank products and services.
Responsibilities
Handle cash and check deposits, withdrawals, and encashment
Verify signatures and post transaction adjustments
Lead the learning and knowledge-transfer workstream for Accounts Receivable, Cash Application & Cash Management transition training.
Responsibilities
Lead training and knowledge-transfer workstream across due diligence, discovery, knowledge acquisition, validation, pilot, go-live, hypercare, stabilization, and handover
Partner with transition, operations, client SMEs, treasury, IT, quality, and controls teams to validate scope, process variants, banking channels, systems, interfaces, service levels, volumes, calendars, and critical dependencies
Create and manage the transition training plan, curriculum, session calendar, topic tracker, learning-path matrix, attendance, risks, dependencies, action log, and governance dashboard
Facilitate process walkthroughs, shadowing, hands-on system practice, case-based learning, mock transactions, reverse knowledge transfer, and teach-back sessions
Develop and maintain SOPs, process maps, desktop procedures, bank and payment-method matrices, remittance guides, exception playbooks, control checklists, job aids, training decks, and assessment banks
Requirements
Bachelor’s degree in Commerce, Finance, Accounting, Business Administration
MBA, M.Com, CA, CMA or relevant training certification
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