- Houston
- $71K–$90K per year
- 2+ years
The User Support Analyst is responsible for providing Level II technical hardware and software support.
Compensation
The target salary range for this role is: $70,500 - $89,900 if located in Texas.
Responsibilities
- Assists users to resolve computer related problems such as inoperative hardware or software, including network connections.
- Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
- Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support.
- Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
- Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
Requirements
- Bachelor’s degree or equivalent work experience
- Nice to have: Law Firm or Professional Services experience
- Nice to have: A+ certification
- Nice to have: ITIL certification
- Nice to have: Microsoft Office Application certifications