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Help Desk Technician I

University of Southern Mississippi · Posted Nov 6, 2026

Hattiesburg, Mississippi, United States
On-site
Full-time · Entry

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Provides technical support for customers through the Help Desk, cross trains with Desktop Technicians, and works on a variety of projects within iTech and with customers across the university.

Responsibilities

Respond to user questions via telephone, email, web, remote
Determine source of problem and resolve or coordinate resolution
Manage work order queue and facilitate timely resolution
Update customers with status and information
Record events, problems, and resolutions in work order logs

Skills

technical support diagnostic customer support remote assistance virus scan work order software

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