- Chicago, Illinois, United States
- On-site
- Contract · Associate
- $28–$30 per hour
- 3+ years
Provide hands‑on technical support within a large, fast‑paced healthcare environment, resolving tickets, performing on‑site visits, and maintaining IT assets.
Compensation
The pay range for this position is $28.00 - $30.00/hr.
Responsibilities
- Manage and resolve technical support tickets involving Windows and Macintosh hardware, software, and applications.
- Troubleshoot desktop, laptop, monitor, printer, scanner, handheld device, and peripheral issues.
- Resolve incidents and service requests in a timely and efficient manner while meeting established SLAs.
- Use remote administration tools to diagnose and resolve technical issues when possible.
- Perform on‑site visits to install, configure, update, and troubleshoot computer hardware and applications.
Requirements
- Associate or bachelor's degree in a technical field is preferred; equivalent technical training or professional experience will also be considered.