- Hyderabad, Telangana, India
- 2+ years
Provide technical support to end users, troubleshoot issues, and maintain data inventory.
Responsibilities
- Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
- Resolves basic technical troubleshooting issues to ensure end user productivity.
- Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
- Elevates more complex issues to the appropriate next level support.
- Learns and complies with Information Technology and Information Security policies and procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent combination of education and experience.
- Nice to have: ServiceNow
- Nice to have: Genesys Contact Center Solutions