- Remote, United States
- Remote
- Full-time · Mid
- $75K–$85K per year
- 3–5 years
The IT Support Engineer provides advanced technical support and infrastructure assistance for clinical and administrative operations across a multi-state Dental Support Organization (DSO). This role extends beyond basic helpdesk support and is responsible for resolving escalated issues, configuring systems, and supporting technology deployments.
Compensation
Position Base Pay Range $75,000—$85,000 USD
Responsibilities
- Oversee the Southern California region including frequent travel to assigned locations
- Serve as an escalation point for complex technical issues that require support beyond the Tier 1 helpdesk
- Troubleshoot and resolve issues involving Windows workstations and servers, networking, telephony, VPNs, Microsoft 365, and cloud-based tools
- Install, configure, maintain, and replace IT hardware and software across new and existing dental practices
- Provide technical support for dental practice management, clinical, and imaging technologies, including Open Dental, Dentrix, Eaglesoft, Carestream, DEXIS, OMS Vision, and comparable platforms
Requirements
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field
- Nice to have: DSO support experience
- Nice to have: Dental practice management system familiarity (Open Dental, Dentrix, Eaglesoft, Carestream, DEXIS, OMS Vision)