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Position Responsibilities: Essential
Revenue Technology Strategy & Product Ownership
Own and maintain the Revenue Strategy technology, business intelligence, automation, and AI roadmap in partnership with the Vice President of Revenue Strategy.
Identify and prioritize opportunities based on revenue impact, productivity improvement, scalability, user needs, implementation effort, and risk reduction.
Translate revenue management and commercial needs into documented business requirements, process maps, user stories, business rules, data definitions, and acceptance criteria.
Maintain a prioritized product backlog and coordinate sequencing, milestones, dependencies, resources, risks, and expected business outcomes.
Partner with IT/Development and external vendors throughout solution design, development, testing, implementation, enhancement, and ongoing support.
Ensure proposed solutions align with Revenue Strategy objectives and applicable enterprise technology, security, data, and support standards.
Evaluate third-party tools and vendors, develop business cases, support selection and contract discussions, and monitor delivery and ongoing performance.
Business Intelligence, Analytics & Reporting Automation
Own the Revenue Strategy reporting portfolio, including automated web-based and HTML reporting, dashboards, scorecards, exception reports, and self-service tools.
Use approved business intelligence, visualization, and low-code or no-code tools to create, enhance, or prototype reporting solutions where appropriate.
Partner with IT/Development to establish and maintain reliable automated data feeds, integrations, data models, and reporting processes.
Define and maintain standardized metrics, data definitions, validation routines, reconciliation processes, and reporting governance to improve trust in revenue and commercial information.
Analyze performance, identify trends and exceptions, and translate complex data into clear insights and recommendations for Revenue Strategy leadership and Revenue Managers.
Identify recurring manual reporting and analytical processes and lead their simplification, standardization, or automation with the appropriate technical partners.
Establish reporting priorities, service expectations, access controls, documentation, quality standards, and issue-escalation procedures for critical reporting products.
AI, Automation & Revenue Decision Support
Identify practical applications of artificial intelligence, machine learning, advanced analytics, and rules-based automation that improve revenue decisions, forecasting, productivity, and issue detection.
Define the business problem, revenue logic, required data, desired outputs, user experience, controls, and success measures for AI-enabled and automated solutions.
Partner with IT/Development, data specialists, and external vendors to design and implement AI-enabled revenue management tools and automated decision-support capabilities.
Lead pilots, user acceptance testing, business validation, and controlled rollout of AI-assisted and automated solutions, including appropriate human review and exception handling.
Evaluate emerging AI capabilities, models, tools, and vendors based on business value, accuracy, explain ability, security, reliability, scalability, and maintainability.
Monitor adoption, output quality, effectiveness, and measurable business impact, and recommend enhancements or corrective action when performance does not meet expectations.
Partner with Revenue Strategy leadership to codify pricing logic, operating rules, and institutional knowledge into scalable decision-support processes and systems.
Implementation, Adoption & Business Continuity
Lead cross-functional initiatives from discovery through implementation, including requirements, solution review, user acceptance testing, rollout, training, documentation, and post-launch stabilization.
Serve as the functional owner and first-line business triage lead for critical Revenue Strategy reporting, automation, and technology products, coordinating technical incident response with IT/Development or vendors.
Monitor report availability, data quality, user-impacting issues, and business outputs; escalate failures promptly and validate that corrective actions restore expected functionality.
Document business logic, data sources, system dependencies, process ownership, operating procedures, support contacts, recovery steps, and escalation paths for business-critical solutions.
Reduce key-person dependency by ensuring that business knowledge is documented and that code-level ownership, credentials, technical support, and backup coverage are formally assigned within IT/Development or approved vendor teams.
Establish repeatable change-control, release-readiness, communication, training, and support processes for new solutions and enhancements.
Cross-Functional Leadership & Performance Management
Act as the bridge between Revenue Strategy and technical delivery partners, translating commercial problems into clear requirements and technical constraints into practical business decisions.
Provide leadership with roadmaps, business cases, status updates, demonstrations, risk assessments, performance metrics, and recommendations.
Build productive relationships across Revenue Strategy, Operations, Marketing, Finance, IT, and external partners to drive timely decisions and successful implementation.
Promote data literacy, adoption of standardized tools, and disciplined use of automation and AI across the Revenue Strategy organization.
Measure solution value through revenue impact, hours eliminated, adoption, accuracy, reliability, issue reduction, and other agreed business outcomes.
Ideal Candidate Profile
A strategic and analytical leader with a strong product mindset who can connect revenue management needs, data, technology, and business outcomes.
Experienced translating complex business problems into clear requirements and leading technical teams or vendors to deliver practical solutions.
Highly data-literate and comfortable working directly with dashboards, reporting tools, metrics, data validation, and business analysis without needing to be a software developer.
Technically curious and highly practical about AI, with the judgment to distinguish valuable business applications from experimentation or hype.
Strong project and change leader who can coordinate multiple stakeholders, manage dependencies, drive adoption, and hold partners accountable.
Clear communicator who can explain analytical and technical concepts to non-technical leaders and convert leadership priorities into executable plans.
Disciplined about documentation, governance, data quality, support ownership, and the business-continuity requirements of critical revenue tools.
Essential Skills/Credentials/Experience/Education
Bachelor’s degree required; an equivalent combination of education and relevant experience may be considered in lieu of a degree.
Seven or more years of progressive experience in business intelligence, analytics, revenue technology, data-product ownership, process automation, revenue management, commercial systems, or a closely related field; hospitality experience strongly preferred.
Demonstrated experience owning or leading the implementation of business intelligence, reporting automation, analytical, or technology products from requirements through launch and adoption.
Strong ability to translate business problems into documented workflows, requirements, business rules, metrics, data definitions, and user acceptance criteria.
Experience partnering with IT/Development teams, technology vendors, data specialists, or consultants to deliver and support technology solutions.
Experience with business intelligence and visualization platforms such as Power BI, Tableau, or comparable tools, along with advanced Excel and strong general data literacy.
Working knowledge of databases, data models, APIs, automated data feeds, and system integrations preferred; direct programming or software-development experience is not required.
Demonstrated fluency in AI capabilities, limitations, solution evaluation, governance, and practical application to business workflows.
Experience with data quality, validation, reconciliation, reporting governance, access controls, and performance measurement.
Understanding of hotel revenue management concepts, including rates, availability, restrictions, demand, forecasting, channel mix, pricing, and profitability, strongly preferred.
Working knowledge of hotel technology ecosystems such as PMS, CRS, RMS, booking engine, channel manager, OTA connectivity, and reservation delivery workflows preferred.
Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder-management skills.
Must be able to read, speak, understand, and write the English language.
Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday.
Ability to effectively solve problems/conflicts and provide creative and effective solutions
Ability to delegate and manage multiple operations effectively
Ability to assess the operational effectiveness of project managers, field personal and contractors
Possesses written and oral communication skills to support decisions and recommendations
Ability to analyze and interpret technical materials accurately and effectively
Strong team philosophy
Strong Analytical and Communication Skills
Organized mindset as it relates to project management
Self-motivated, detail oriented with strong time management skills
Proactive individual who can perform stand-alone activities as well as work effectively in a collaborative team
Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact.
Mental and Physical Demands
Work Environment:
Typical office environment – moderate noise level.
Physical Demands:
Indoor work with hard and carpeted surfaces
Must be able to remain in a stationary position 50% of the time
This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.
Use of computer terminal, which requires extensive eye contact with a video display terminal.
The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.
Travel Demands:
This position requires less than 5% travel; however, from time to time, and depending on the project, travel needs could change. The position will be physically located in the Atlanta office.
Job Description
· The Business Performance Manager supports the commercial organization and dealer network through business analysis, project coordination, performance monitoring, reporting, and AI-enabled solutions.
· Monitoring and analyzing key business performance indicators (KPIs) across sales, dealer operations, and strategic projects.
· Developing and maintaining reports, scorecards, dashboards, and executive presentations.
· Consolidating, validating, and managing commercial and operational data from multiple sources.
· Identifying trends, risks, opportunities, and performance gaps to support business decisions.
· Coordinating cross-functional projects and tracking progress against business objectives.
· Developing AI agents, copilots, and automated workflows that provide fast, concise, and actionable business insights.
· Supporting communication and alignment between internal teams and dealer partners.
· Driving continuous improvement and automation opportunities through Artificial Intelligence tools.
Business, sales, and operational performance analysis.
· Data management, validation, and reporting.
· Strong knowledge of Excel, Power BI, and reporting tools.
· KPI development and performance tracking.
· Project management and process improvement methodologies.
· Understanding of dealer operations and automotive retail business (preferred).
· Artificial Intelligence (AI), Generative AI, and automation technologies.
· Microsoft Copilot, Power Platform, ChatGPT, CRM analytics tools, and reporting automation.
· Prompt engineering and AI-assisted business analysis.
· Advanced English communication skills.
Skills Required to Perform the Job:
· Strong analytical and problem-solving capabilities.
· Ability to interpret data and translate findings into actionable recommendations.
· Project coordination and follow-up.
· Effective verbal and written communication.
· Stakeholder management and cross-functional collaboration.
· Planning, organization, and prioritization of multiple activities.
· Presentation and reporting skills for management and business partners.
· Decision-making based on data and business insights.
· Ability to leverage AI tools to increase productivity and business efficiency.
· Development of AI agents and automated solutions for reporting, KPI monitoring, and information retrieval.
· Ability to transform business needs into practical AI-driven solutions.
Key Attitudes Required for Successful Performance:
· Results-oriented mindset.
· Proactivity and initiative.
· Sense of urgency and accountability.
· Strong attention to detail.
· Adaptability and flexibility.
· Continuous learning mentality.
· Customer and dealer-focused approach.
· Teamwork and collaboration.
· Analytical curiosity and critical thinking.
· Passion for innovation, technology, and digital transformation.
If you need any reasonable accommodations to continue with the selection process, please let your recruiter know.
Remember to attach your resume when applying for this position.
General Motors is committed to being a workplace that is not only free from unlawful discrimination but also genuinely fosters inclusion and a sense of belonging. We respect and value the individual contributions of every member of our team, including their background, education, gender, race, ethnicity, sexual orientation, gender expression and/or identity, religious background, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion we practice within General Motors.
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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