- Remote, United States
- Remote
- Full-time · Mid
- 3+ years
Help Bask Health better understand how people use our software, what challenges they experience, and where opportunities exist to build better products through hands-on research combining qualitative and quantitative methods.
Responsibilities
- Conduct product research across merchant-facing, patient-facing, and operational software experiences.
- Partner with product managers to identify research questions and product discovery priorities.
- Develop research plans that align with product goals and user needs.
- Conduct user interviews to understand behaviors, motivations, and challenges.
- Plan and execute moderated and unmoderated usability studies.
Requirements
- 3+ years of professional experience in product research, UX research, user research, or a closely related field.
- Nice to have: Researching SaaS platforms
- Nice to have: Familiarity with B2B software and merchant-facing applications
- Nice to have: Researching e-commerce or direct-to-consumer products
- Nice to have: Background in healthcare, telehealth, or patient-facing digital experiences