Retention experience jobs

Customer Retention Specialist - Email and Phone Retention Agent

HarZa · Posted Nov 10, 2026

Open

Remote, Argentina +4 more
Remote
Full-time · Entry
1+ years

Customer Retention Specialist - Email and Phone Retention Agent

HarZa · Posted Nov 10, 2026

Open

Remote, Argentina +4 more
Remote
Full-time · Entry
1+ years

Customer Service Team Lead - Bilingual (English / Spanish)

Endurance Warranty Services · Posted Nov 9, 2026

Open

Remote, United States
Remote
Full-time · Lead
$24–$25 per hour
3+ years

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Supports the Customer Service Department by providing front-line leadership, coaching, and performance oversight for customer service representatives.

Compensation

$23.50-24.50 per hour

Responsibilities

Provide ongoing coaching through live call monitoring, QA feedback sessions, and escalation support
Track representative progress and identify performance gaps
Monitor agent performance against established KPIs, QA expectations, and retention goals
Assist representatives in handling escalated situations
Hold agents accountable for adherence to company policies

Requirements

Bachelor’s Degree in Communication or Business Management (or equivalent experience)

Skills

Bilingual (English and Spanish)Customer service Retention experience Teaching or mentoring Strategic evaluation/KPI planning Microsoft PowerPoint

Customer Service Team Lead

Endurance Warranty Services · Posted Nov 9, 2026

Open

Remote, United States
Remote
Full-time · Manager
$23–$24 per hour
3+ years

Apply with RefersoAI Apply on careers page

A Team Lead Customer Service assists with the growth of the company through new hire training and mentoring, QA audits, live call monitoring and coaching, and assisting with escalations.

Compensation

$22.50-23.50 per hour

Responsibilities

Provide additional training to the new hires (or any representative) as needed
Live listen and monitor representatives’ calls and coach them during those calls
Facilitate interviews for new hires
Schedule monthly meetings with the team to discuss any topics that require further training or clarity
Complete the evaluations/coaching packages in our CRM system and send them to representatives to review

Requirements

Bachelor’s Degree in Communication or Business Management (or equivalent experience)

Skills

customer service experience retention experience teaching or mentoring strategic evaluation/KPI planning Microsoft PowerPoint

Customer Retention Specialist - Email and Phone Retention Agent

Customer Retention Specialist - Email and Phone Retention Agent

Locations (5)

Compensation

Responsibilities

Requirements

Skills

Benefits

Customer Service Team Lead - Bilingual (English / Spanish)

Compensation

Responsibilities

Requirements

Skills

Customer Service Team Lead

Compensation

Responsibilities

Requirements

Skills

Benefits

Benefits