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As a Software Engineer, you will design and build features across CSM Playbooks and customer service workflows, including case and work order management and guided agent experiences.
As a Staff Software Engineer, you will design and build features across CSM Playbooks and customer service workflows, including case and work order management and guided agent experiences.
Senior Staff Engineer in HRSD setting technical direction for model-driven capability across the HR domain, designing autonomous workflows, and ensuring safe, scalable AI-powered experiences.
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits.
Design and build features across Customer service workflows, owning complex components end to end and driving AI-enabled customer experiences on the ServiceNow platform.
For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits.
Lead technical direction for AI-driven HR solutions, designing architecture, standards, and evaluation infrastructure for agentic and conversational experiences.
For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits.
Design and build features across CRM Self-service and customer service workflows, including case and work order management and guided agent experiences.