The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations.
Responsibilities
Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
Design and build features across Customer service workflows, owning complex components end to end and driving AI-enabled customer experiences on the ServiceNow platform.
Compensation
For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits.
Responsibilities
Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies
Partner with product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services
Explore the latest ServiceNow features and evaluate them for adoption
Requirements
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience
Nice to have: AI coding tools such as Claude or Codex
Intégrateur de systèmes informatiques industriels critiques, délivrant des solutions SCADA pour la production, le transport, la distribution et la commercialisation de l'énergie.
Locations (2)
Echirolles, Auvergne-Rhône-Alpes, France
Grenoble, Auvergne-Rhône-Alpes, France
Responsibilities
Conception et configuration des besoins fonctionnels et spécifications techniques
Paramétrage et configuration des logiciels SCADA AVEVA OMI (Front-end) et développement de traitements spécifiques (Back-end)
Intégration des interfaces graphiques Figma
Préparer et conduire les tests sur site et participer au démarrage des installations chez le client
Développer, faire évoluer et maintenir des applications et services front-end et back-end en C# / .NET
Requirements
Bac+5 (ingénieur ou équivalent) en informatique industrielle ou développement
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