E2E Content and Customer Experience Design Specialist (12m Fixed Term Contract)
Sainsbury's · Posted Nov 6, 2026
- London, England, United Kingdom
- Hybrid
- Contract
Lead end‑to‑end content and customer experience design for Groceries Online, creating journey maps, service blueprints and content strategies across digital and service touchpoints.
Responsibilities
- Contribute to CX strategy and priorities
- Create and maintain journey maps and service blueprints
- Facilitate workshops with stakeholders and customers
- Conduct user research and usability testing
- Design and deliver content aligned with brand standards