Provide registration, concierge, and clerical services for patients in the Cardiology department, including insurance authorization, EMR/EHR scanning, and patient scheduling.
Responsibilities
Perform complex patient/customer problem solving during registration
Assist with patient check‑out and schedule appointments, referrals, procedures, surgeries and tests
Maintain and modify provider templates and navigate external patient referral portals
Reconcile multi‑department deposits
Obtain insurance authorizations and verify prior authorizations
Assist and educate patients, providers, and staff in accessing services and resolving issues within the Patient Access Services Center.
Responsibilities
Serve as a concierge greeting patients or visitors
Perform clerical functions such as answering calls, scheduling appointments, ordering supplies, generating letters, processing mail and registration reports
Assist patients with self‑registration and arrival
Perform patient check‑out and schedule follow‑up appointments
Maintain patient medical records and upload Right Fax documents into EPIC
Assist and educate patients, providers, medical office staff, and health system staff with accessing services, facilitating and resolving problems, and understanding navigation questions.
Responsibilities
Assist and educate patients, providers, medical office staff, and health system staff with accessing services
Facilitate and resolve problems and navigation questions
Create an exceptional experience with each contact via inbound and outbound calls, online chat, email
Adhere to established procedure and quality guidelines in support of Patient Access Services Center performance indicators
Serve as a concierge – greet and communicate with patients or visitors
Patient Services Representative Endoscopy SchedulerCorewell Health · Grand Rapids, US