Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations
Nice to have: Experience with additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Nice to have: multilingual contact center solutions, including English/French environments