- Colorado, United States
- On-site
Collaboration Service Delivery Field Support Engineer (L2) providing second‑line remote and onsite technical support and field engineering services to clients.
Responsibilities
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field.