Referso Jobs

ECH Field Engineer

TEKsystems · Posted Oct 27, 2026

Open

Remote, United States +1 more
Remote
Contract · Mid
$50–$55 per hour

ECH Field Engineer

TEKsystems · Posted Oct 27, 2026

Open

Remote, United States +1 more
Remote
Contract · Mid
$50–$55 per hour

VP, Senior Voice Engineer (Unified Communications), Future Ready Technology, Group Technology

DBS Bank · Posted Jul 7, 2026

Open

Singapore, Singapore
Full-time · Executive

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Responsible for designing, implementing, and supporting enterprise voice and unified communications platforms, ensuring high availability, regulatory compliance, and optimal performance across the organisation.

Responsibilities

Design, deploy, and maintain enterprise voice platforms
Ensure compliance with regulatory recording requirements
Manage and optimise call routing, dial plans, and telephony integrations
Support incident management, troubleshooting, and root cause analysis
Collaborate with security, network, and infrastructure teams on system hardening

Skills

Cisco CUCM Voice Gateways SIP protocols Microsoft Teams Direct Routing SBC AudioCodes QoS NAT firewall traversal NICE

Smart Hands Engineer

NTT Ltd. (NTT Limited) · Posted Nov 6, 2026

Open

Colorado, United States
On-site

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Provide second‑line remote and onsite technical support and field engineering services for collaboration solutions, ensuring incident resolution and SLA compliance.

Responsibilities

Ensure assigned infrastructure at client sites is configured, installed, tested and operational
Install and configure software per client requirements
Log incidents promptly with required detail
Liaise with stakeholders to expedite diagnosis
Investigate second‑line support calls and identify root causes

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field

Skills

Collaboration technologies CCNP Collaboration certification Microsoft Voice certification Webex Calling & Webex Contact Centre certification Cisco product stack AudioCodes SBC Oracle SBC

Smart Hands Engineer

NTT Ltd. · Posted Nov 6, 2026

Open

Colorado, United States
On-site

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Collaboration Service Delivery Field Support Engineer (L2) providing second‑line remote and onsite technical support and field engineering services to clients.

Responsibilities

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field.

Skills

Collaboration technologies Call managers Voice Gateways Call recording

Tech Lead VoIP/Teams – Maîtrise technique de la chaîne voix TGITS

ALTEN · Posted Nov 6, 2026

Open

Rabat, Rabat-Salé-Kénitra, Morocco
Full-time · Senior
7+ years

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The consultant will be responsible for the technical roadmap, architecture design, N3 expert support, project management, and cross-team coordination for VoIP and Teams environments.

Responsibilities

Lead the technical roadmap with the Product Owner
Design and validate architectures according to standards
Conduct studies, POCs, migrations, and handle obsolescence
Provide N3 expert support and diagnose major incidents
Supervise SBC/trunks/Teams

Requirements

Bac+5 degree from an engineering school or equivalent university degree in computer science
Nice to have: AudioCodes
Nice to have: Oracle
Nice to have: Ribbon
Nice to have: Cisco CUCM

Skills

SIP RTP/SRTP QoS/DSCP SBC Operator interoperability Teams Phone Direct Routing SIP trunks

ingénieur en Communications Unifiées et Collaboration Microsoft 365 Apps F/H

B&W Deloitte GmbH · Posted Jun 16, 2026

Open

Casablanca, Casablanca-Settat, Morocco
Full-time · Senior
8+ years

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Engineer for Unified Communications and Microsoft 365 Apps, focusing on Microsoft Teams, Exchange Online, and cloud infrastructure.

Responsibilities

Piloter, maintenir et optimiser l'écosystème de téléphonie Microsoft Teams (Voice, Meetings, Audioconférence Devices, solutions Audiocodes)
Assurer le support niveau 2 et 3 pour les applications UC (Teams, Outlook, Zoom) et Exchange Online
Résoudre les incidents complexes (niveau 3) liés aux communications unifiées en collaboration avec les équipes internationales
Mettre en place et maintenir les solutions de monitoring UC/AV
Déléguer et coordonner les tâches de support de niveaux 1 et 2 auprès des équipes basées à Casablanca

Requirements

Diplôme Bac+5 d’une école d'ingénieurs ou université

Skills

Microsoft Teams Exchange Online PowerShell Entra ID Communications Unifiées Cloud Telephony

Ingénieur(e) en Communications Unifiées et Collaboration Microsoft 365 Apps F/H

B&W Deloitte GmbH · Posted Jun 29, 2026

Open

Paris La Défense, Île-de-France, France
On-site
Full-time · Senior
8+ years

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Specialized in the design, implementation, and optimization of Unified Communications solutions (Teams, Exchange Online) and Microsoft 365 Apps collaboration tools, acting as a technical reference and visionary for architecture.

Responsibilities

Pilot, maintain, and optimize the Microsoft Teams telephony ecosystem (Voice, Meetings, Audioconference Devices, audio solutions).
Provide level 2 and 3 support for UC apps (Teams, Outlook, Zoom) and Exchange Online.
Resolve complex level 3 incidents related to unified communications in collaboration with international teams (Deloitte Global).
Implement and maintain UC/AV monitoring solutions.
Coordinate projects related to unified communications and Microsoft 365.

Requirements

Formation supérieure en informatique (Bac+5)
Nice to have: Loop
Nice to have: To-Do
Nice to have: OneNote

Skills

Microsoft Teams Exchange Online Microsoft 365 Apps PowerShell Cloud telephony Audiovisual technologies

Senior Genesys Engineer

Nimber · Posted Nov 4, 2026

Open

Senior
5+ years

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Senior Genesys Engineer / Developer responsible for designing, configuring, developing and maintaining Genesys On-Premise solutions, migrating to Diabolocom, and integrating contact centre platforms with modern web technologies.

Responsibilities

Design, configure, develop and maintain Genesys On-Premise solutions
Work with Genesys Framework, URS, Composer, Info Mart (GIM) and Pulse
Manage and troubleshoot VoIP and telephony infrastructure
Participate in technical assessment, planning and implementation of the Genesys-to-Diabolocom migration
Provide L3 technical support

Requirements

Nice to have: Diabolocom
Nice to have: cloud-based CCaaS platforms
Nice to have: React.js
Nice to have: Vue.js
Nice to have: Angular

Skills

Genesys On-Premise Genesys Framework URS Composer IVR development VoIP SIP

Senior Genesys Engineer

Nimber · Posted Nov 4, 2026

Open

Lisbon, Lisbon, Portugal
Full-time · Senior
5+ years

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Experienced Senior Genesys Engineer / Developer focused on development, maintenance and modernization of contact centre solutions within the banking sector, including strategic migration from Genesys On-Premise to Diabolocom.

Responsibilities

Design, configure, develop and maintain Genesys On-Premise solutions, including routing, IVR, reporting and outbound campaigns.
Work with Genesys Framework, URS, Composer, Info Mart (GIM) and Pulse.
Manage and troubleshoot VoIP and telephony infrastructure, including SIP trunks, SBCs and voice routing.
Participate in the technical assessment, planning and implementation of the Genesys-to-Diabolocom migration.
Provide L3 technical support, investigating complex incidents related to call routing, voice quality and system integrations.

Requirements

Nice to have: Diabolocom
Nice to have: CCaaS migrations
Nice to have: React.js
Nice to have: Vue.js
Nice to have: Angular

Skills

Genesys On-Premise Genesys Framework URS (Universal Routing Server)Genesys Composer

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