Seeking a rail and transit communications senior project engineer with experience in the planning, design, and implementation of rail and transit communication systems, including radio systems, fiber optic backbone, SCADA, and IP-based networks.
Locations (2)
Chelmsford, Massachusetts, United States
Lexington, Massachusetts, United States
Compensation
The approximate pay range for Massachusetts is $132,461.84 - $207,183.90.
Responsibilities
Production and modification of design calculations, technical reports, engineering plans and specifications.
Consult with project manager to perform research, development, calculations, design and delivery.
Applies engineering techniques, procedures, and design criteria for complex and cross-discipline projects.
Develop conceptual and detailed designs and calculations to support project completion.
Mentor, train and review work of junior engineer staff.
Requirements
Bachelor’s degree in Engineering and 8 years of relevant experience
Master’s degree in Engineering and 7 years of relevant experience
PhD in Engineering and 6 years of relevant experience
Tier 2 Technical Support Engineer responsible for diagnosing and resolving complex technical issues, escalating to tier 3, and ensuring customer satisfaction.
Responsibilities
Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat
Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations
Conduct remote sessions with customers
Reproduce customer issues in lab environments and validate solutions and bug fixes
Evaluate the complexity of issues and escalate to tier 3 support
Requirements
Bachelor's degree in computer science (CS) or equivalent
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