- Phoenix, Arizona, United States
- On-site
- Full-time · Manager
- $115K–$120K per year
- 6+ years
The Operational Key Account Manager (OKAM) is the performance owner of a portfolio of Ascent’s most important key account customers. The role is accountable for end-to-end service performance — SLAs, KPIs, continuous improvement, and cost-to-serve — across the assigned accounts.
Compensation
Salary Range: $115,000 - $120,000
Responsibilities
- Own Day-to-Day Service Performance — Accountable for SLA/KPI delivery (OTIF, TTFB, claims, win/capture) across the assigned account portfolio; run the weekly and monthly operational cadence with the customer.
- Drive Continuous Improvement & Savings — Lead the CI roadmap for each account — identify systemic issues, deliver measurable cost-to-serve and OTIF improvements, and convert performance trends into documented savings.
- Lead Root-Cause Analysis & CAPA — Own issue resolution, root-cause investigation, and corrective/preventive action for escalations; close the loop with Operations and the customer on sustainable fixes.
- Maintain SOPs & Operational Governance — Design, maintain, and govern the account SOPs; ensure cross-regional consistency and smooth onboarding of new lanes, modes, or scopes awarded by the Growth KAM.
- Deliver Performance Visibility via Power BI — Own the customer’s KPI dashboards and scorecards; turn Power BI data into structured performance narratives for internal reviews and customer QBRs.
Requirements
- Bachelor’s degree required — preferably in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related field