The Operational Key Account Manager (OKAM) is the performance owner of a portfolio of Ascent’s most important key account customers. The role is accountable for end-to-end service performance — SLAs, KPIs, continuous improvement, and cost-to-serve — across the assigned accounts.
Compensation
Salary Range: $115,000 - $120,000
Responsibilities
Own Day-to-Day Service Performance — Accountable for SLA/KPI delivery (OTIF, TTFB, claims, win/capture) across the assigned account portfolio; run the weekly and monthly operational cadence with the customer.
Drive Continuous Improvement & Savings — Lead the CI roadmap for each account — identify systemic issues, deliver measurable cost-to-serve and OTIF improvements, and convert performance trends into documented savings.
Lead Root-Cause Analysis & CAPA — Own issue resolution, root-cause investigation, and corrective/preventive action for escalations; close the loop with Operations and the customer on sustainable fixes.
Maintain SOPs & Operational Governance — Design, maintain, and govern the account SOPs; ensure cross-regional consistency and smooth onboarding of new lanes, modes, or scopes awarded by the Growth KAM.
Deliver Performance Visibility via Power BI — Own the customer’s KPI dashboards and scorecards; turn Power BI data into structured performance narratives for internal reviews and customer QBRs.
Requirements
Bachelor’s degree required — preferably in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related field
Lead all retail logistics across the Americas, sustaining and optimizing the current retail footprint and executing new retailer launches.
Locations (2)
United States
San Francisco, California, United States
Compensation
Region 1 $143,000 - $169,000
Responsibilities
Act as the primary logistics lead for all Americas retail channels, optimizing existing accounts while onboarding new retailers in our pipeline.
Evaluate new retailer routing guides and technical requirements, and set up our 3PL partners to execute error-free launches.
Enforce compliance across routing guides, packaging and labeling mandates, ASN accuracy, and EDI readiness to protect brand reputation and OTIF performance.
Drive operational efficiency to increase fulfillment speed and shorten PO-to-delivery time across the Americas.
Serve as the escalation point for retail logistics issues, with clear root-cause analysis and corrective action.
Senior Logistics Manager, Americas Retail OperationsŌura · Remote, US+1 more
Customer Support Team Supervisor - Banking Opsswan.io · Paris, France