- Chennai, Tamil Nadu, India +2 more
- Manager
- 10+ years
Lead and manage AML/Financial Crime compliance operations, overseeing team leads, SLA/quality metrics, escalation resolution, and stakeholder coordination.
Locations (3)
- Chennai, Tamil Nadu, India
- Trivandrum, Kerala, India
- Gurugram, Haryana, India
Responsibilities
- Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.
- Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
- Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
- Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.