- Bangalore, India
Support employees, former employees, HR Advisors, and internal HR solutions teams by delivering timely, accurate, and customer-focused support through email, chat and telephone channels.
Responsibilities
- Handle queries from employees, former employees, HR Advisors, and internal HR solutions teams on HR products, policies, and applications via email and telephone.
- Provide first-level resolution for queries across UK, US and APAC locations processes where applicable.
- Demonstrate good working knowledge of HR applications including Workday and ServiceNow.
- Support policy-related queries, including Benefits, Payroll and Employee life cycle.
- Ensure all queries are managed with a strong focus on accuracy, completeness, timeliness, and customer experience.