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National Help Desk Engineer I

Sharp Electronics · Posted Nov 9, 2026

Kingsport, Tennessee, United States
Hybrid
Entry
$55K–$65K per year
5–7 years

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Provide Tier 3 helpdesk end‑user support, server and infrastructure support for small to enterprise‑sized clients, diagnosing and resolving technical issues over the phone, remotely, or onsite.

Compensation

$55,100—$65,000 USD

Responsibilities

Respond to calls, tickets, and emails escalated from the NHD team
Analyze and respond to server and infrastructure alerts
Onsite deployment of customer desktops, servers, and infrastructure equipment
Work on customer projects with teams of NHD team members and Project Engineers
Troubleshoot, monitor, and maintain client computers and desktop applications

Requirements

Nice to have: basic administration of Windows servers
Nice to have: basic network troubleshooting
Nice to have: familiarity with email server and spam filtering technology

Skills

technical support Windows Server Microsoft Azure LAN/WAN network troubleshooting

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