Analyst I, Systems Operations
Intercontinental Exchange Holdings, Inc. · Posted Nov 4, 2024
- Hyderabad, Telangana, India
- Full-time · Entry
- 1+ years
Responsible for documentation, managing, promptly analyzing and escalating or solving problems inside the company’s hosted-services production environment.
Responsibilities
- Monitor and manage incident response within the production environment
- Manage, diagnose and fix incidents raised through monitoring tools or the production conference bridge
- Follow established runbooks to resolve incidents and contribute to peer review of new documentation
- Assist in root cause investigation and resolution of production incidents
- Meticulously follow the handover process documented to bring the next shift up to speed
Requirements
- university degree or equivalent experience