B2B Client Onboarding Virtual Assistant - Remote Work
virtuallyincredible · Posted Nov 6, 2026
- Remote
- Remote
Responsibilities
- Lead property managers through structured onboarding workflows, training sessions, and system setup to ensure rapid time-to-value and high platform adoption.
- Track milestones, coordinate setup deliverables, monitor timelines, and manage client follow-ups to keep every onboarding project on schedule.
- Conduct structured quarterly satisfaction check-ins and needs analysis calls to uncover pain points, evaluate feature usage, and align software capabilities with client goals.
- Serve as a reliable, empathetic point of contact, answering procedural questions, troubleshooting initial hurdles, and building trust throughout the client lifecycle.
- Maintain accurate records of client interactions, onboarding statuses, and feedback within the CRM/project management tools to support continuous service improvement.