- Manila, Philippines
- Full-time · Senior
- 5+ years
The Customer Success Manager (CSM) will be a trusted adviser to our key customers, responsible for developing and maintaining customer relationships by effectively driving adoption of our software to achieve customer retention, renewal, and upsell goals, while ensuring a best-in-class customer experience.
Responsibilities
- Support and educate customers about SolarWinds products and other use-case scenarios.
- Ensure revenue retention and identify opportunities to expand product adoption.
- Understand customer’s business, strategic goals, and requirements to demonstrate value-delivered outcomes with SolarWinds products through regular value-based interactions, project planning, and internal collaboration with various departments.
- Conduct discussions and reviews with customers, developing in-depth understanding of their environments, use cases, and potential challenges.
- Proactively provide value for customers, by keeping them updated on strategic initiatives, relevant industry trends, and other important developments such as known issues, new features, or security fixes.
Requirements
- Bachelor Degree in Computer Science
- Computer Engineering
- Advanced industry certifications
- Nice to have: SaaS experience
- Nice to have: CSM certifications